Credit union leaders are grown, learning their craft and growing through this process and stretching their abilities by actively serving others. They are not necessarily delivered by the democratic process or by being appointed to a paid position. Previous winners of Leadership categories have demonstrated their dedication, drive, initiative and natural leadership qualities, performing well beyond their line of duty.
Excellence shown in performance by a long term benefactor to a credit union -
Excellence shown in performance by a Chief Executive Officer/General Manager (or equivalent, paid or unpaid) of a credit union
Excellence shown in performance by a Young Leader, in either a paid or unpaid position, aged 17 to 35 years as at 1/6/2018
Excellence shown in performance by a Customer Service Officer/Teller of the year
To the vast majority of credit union owner-members and potential ones, this person is the total presence of the credit union in their lives and so is the most crucial role in every credit union. A key credit union difference is that of dealing with people directly, rather than processing them like peas - this is a major advantage over most other financial "firms" and should be exploited by us!
All credit unions will be “mystery shopped” by the Awards Office and, based upon the manner in which the call is serviced, a shortlist will be drawn up and invitations sent to credit unions whose Customer Service Officer/Teller passed muster! However, any credit union who wishes to nominate a Customer Service Officer/Teller is welcome to do so
The following Award is open only to selected entrants, the winning of this does not count towards the Supreme Award
“Edward Filene Credit Union Award for Performance Excellence by the winner of a category making a film about their entry and Credit Union”
This Award will be open to credit unions winning one or more categories, at which point (in utmost confidence) they will be requested to make this film which should cover specifically the activities described in their winning entries.
Only after the Judging Panel has made their decisions will the invitations go out to make this film. The film editor, who compiles these films into an edited loop, acts as the Judge for this Award. No prior notice will be given of success in this Award category.
Good luck with your entries! Any questions - don't hesitate to contact the Awards Office - see the "Helpline" also on the menu above